Frequently Asked Questions
Signup for free to get your personal and tax-free U.S shipping address. And then start shopping U.S online stores, and ship to your UGOTBOX U.S Address at checkout. We will combine all your items in one box, ship it to Egypt, clear it from customs and deliver it to doorstep.
Our head office is located in the Smart Village, B17, 6th October, Giza, Egypt
Yes. Once you receive your email confirmation, you are ready to start shopping! UGOTBOX will immediately begin accepting your merchandise.
Yes, you can, you can ship or shop online from anywhere in the world and ship your packages to your UGOTBOX U.S address.
No. UGOTBOX provides you with a complete street address and unique suite number, not a P.O. box. Sample UGOTBOX Address:
4283 Express Lane
Sarasota, FL 34249
All US shipping companies will be able to deliver to your UGOTBOX address.
When you buy directly from any online store in the US, you can use your UGOTBOX address as your shipping address in US, this will inform the online store to send your order to UGOTBOX facility in Sarasota FL. Then UGOTBOX will ship your order to your real address in Egypt. Example:
Name: Your Name
Address (line 1): XXXX Express Lane
Address (line 2): Suite XXX-XXX (enter your suite number here)
State: Florida or FL
Zip Code/Postal Code: 34249
To find your UGOTBOX address, sign in to your account, and it will be in the upper right-hand corner.
You may also be asked for a "billing address" when paying online retailers. Use the home country address associated with your credit card.
Sign in to your UGOTBOX account to:
- Check if your products has been received
- Create a ship request
- Check the status of your shipments
- Change any of your account details such as credit card, shipping address and membership information.
Note: You will receive an email notification when your package is received, or when UGOTBOX sends a shipment to you.
Please note that packages take from 24 to 48 hours after their arrival to our facility to appear in your suite. Your email application may sometimes classify notifications as spam / junk although these mails you do want to receive. To ensure you receive all your account communications, we recommend that you add UGOTBOX to your Safe Senders list. UGOTBOX sends email alerts to you when we receive a package at your UGOTBOX address, when your shipments leave our facility, and other important notifications.
If the item arrives to our facility with an invoice, the price is entered with the invoice value and cannot be changed. In case the item arrives without an invoice, our team enters an estimated price based on the most common price for this item, which you can edit if this price is different than the price you paid when purchasing that item. If the price entered is undervalued, we will request from you the original invoice.
Sign in to your UGOTBOX account
- Click My Account Settings
- Click Account Documents
- Click Add New Document
- Click Browse to identify the file you want to upload. Navigate to the file on your computer that you want to upload and select it.
- Identify the file. If you are uploading personal identification, select Photo Identification. If you are uploading another type of document (e.g., wire transfer receipt), select Other and provide a description of the document.
- Click Upload Document to start the upload process. Allow time for the transfer to complete. When complete, your account will refresh and show a preview of the document.
Repeat process for any additional documents.
If you uploaded a document in error, you will have 15 minutes to delete it by clicking Delete.
Shipping multiple packages overseas direct from online stores can be very costly. With UGOTBOX parcel bundling (consolidation), our expert packers combine your purchases into a single package, saving you up to 80% off standard international shipping rates. We will always try to consolidate your items into one box, unless you specify otherwise. Our shipping rates decrease as the box weight increases, so it is almost always to your benefit to have one large box sent instead of several small boxes. Please make sure your merchandise shipping schedule is set to allow you to consolidate packages. Read more about setting your Shipping Preferences here.
The shipping fees are based on weight. There is a shipping calculator under your account where you can try different expected weights and get the estimated fees.
The best time to create a ship request is on Fridays. This way your shipment will be delivered in the fastest possible way.
You can estimate your shipping costs before you purchase an item by asking the merchant for the weight and dimensions of the package, they will ship to us. You can then enter that information into our shipping rate calculator. Or you can contact our customer service team and they’ll be happy to assist you.
If your merchandise shipping schedule is set to:
- sign in to your account
- From My Suite, go to the Ready to Send tab
- Check the box to the right of each package you would like to include in the ship request
- Click Create Ship Request
- Review your shipping options, and click Update Totals to calculate shipping charges
- Click Ship Now
- The shipment status can now be viewed in your Queue
We will hold packages from your order until all items arrive. This allows us to efficiently repack and combine your purchases into one box, maximizing your savings on international shipping. You will be notified when your package leaves our facility, and should receive it in 14-21 business days, excluding customs clearance procedures.
You can track your shipment from the shipped boxes tab under your account. You will also receive live updates and notifications on your email address every step of the way.
Shipping insurance can be purchased for $2.99 per $100 of insured value. While damaged or lost packages are rare, we recommend insuring your order in the unlikely event something happens to your goods. You can opt out of shipping insurance during checkout. Note: You may not file a claim for damage or loss if you do not select shipment insurance. Please contact customer service when you need to process your insurance claim
Shipping insurance covers loss or damage to the items in your shipment. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the manufacturer’s packaging.
Yes, you can. If it is a damaged item, there is a return policy and claim process, only in case you chose to insure your shipment in your shipping preferences. If it is not damaged and you just want to return it for other reasons, then this will depend on the return policy of the merchant, which you bought your item from.
Yes. The UGOTBOX team is required to open every package that arrives at our facility. Our trained logistics agents carefully review your purchases to ensure they were not broken during shipping and are legal for export from the USA. The customs authorities also open packages upon inspection.
Your membership automatically offers you 30 days of free storage.
Packages stored past the free storage period will incur storage fees at the rates shown below. Storage fees continue to accrue until your package is shipped, discarded or returned to the sender. You will see storage charges itemized on your invoice when the package is shipped or discarded.
|Day 1 to Day 30||Free||Free|
|Day 31 to Day 60||$1.00/day||$1.50/day|
|Day 61 to Day 90||$2.00/day||$3.00/day|
Yes, any order should not exceed $2000 in price of items or 30 Kg in weight.
Customs duty are imposed by the Egyptian government (Tariff) as well as VAT on all items. It varies from item to item, for an example; it's 5% for books, 0% for laptops and computer, 60% for shoes and 40% for clothing (values can change without prior notice)
No. Duties and taxes are collected at the time of delivery of your shipment. In some cases, there are additional customs or approvals charges that your package might incur. These charges vary and are not included in your UGOTBOX order total. Please contact us for more information about duties or import fees. You can also check the Egyptian customs on
Major credit cards, including Visa, MasterCard, American Express, Diner’s Club, Discover. Debit cards, providing your card issuer supports online international transactions
Yes. UGOTBOX is fully compliant with Payment Card Industry Data Security Standards (PCI DSS).
The dollar exchange rate is the rate determined by the Central Bank of Egypt published exchange rates.
Certain items may be prohibited in your country or for export from the United States, and we cannot ship these items to you. If you are not sure if an item is prohibited, please contact us before ordering.
Some restricted items can be shipped, but only after the we compliance team reviews the item to ensure it complies with both US laws in and laws in your country. The compliance review usually takes less than 24 hours, but it may take one to three business days before your package is available to ship. If you have questions about shipping a restricted item, please contact us before shipping the item to your suite. Please review our list of prohibited and restricted items before you shop.
Dangerous goods/hazardous materials are items that require special handling, additional packaging and labeling to be transported internationally. Shipping regulations for dangerous goods are different for every country. Items considered to be dangerous goods include: flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume).
Dangerous goods items may be required to ship separately from non-dangerous goods items. Please view our restricted and prohibited items list for more information, or contact us for specific information regarding your country and the items you wish to ship.